Omilia, the Cyprus-based self-learning agentic CX company, has secured a €58.1 million ($67 million) Series B funding round led by Expedition Growth Capital.
The company plans to use this capital to support continued growth acceleration in North America and globally, including the opening of Omilia’s first US office in the second half of 2026. The raise also follows a series of senior go-to-market appointments as the company scales its global commercial organisation
“Omilia has been growing strongly for many years, and that momentum is now accelerating, particularly in the US. The Omilia Cloud Platform has become an essential foundation for our customers’ interactions with their millions of customers every day. Our game-changing Self-Learning CX Agents are setting a new standard in the contact centre market. This funding will accelerate our distribution of this powerful capability to the many enterprise customers that are seeking a best-in-class AI platform for their contact centre transformation,” said Dimitris Vassos, CEO and co-founder at Omilia.
Founded in 2002 by Vassos, Pelias Ioannidis, and John Nikolaidis, Omilia is an enterprise agentic CX company that helps enterprises transform customer service with AI. It claims that it caters to the world’s largest and most demanding enterprises; organisations often in regulated industries such as banking, insurance and healthcare.
The company states that its native self-learning CX agents automate interactions with precision, help human agents in real time, and deliver seamless, personalised experiences across all channels.
As per the company, its voice-first AI platform is built entirely on its own proprietary agentic Voice AI technology, and supports the most stringent enterprise security and compliance standards, including FedRAMP, PCI-DSS, SOC 2, HIPAA and GDPR.
Omilia reported that it runs some of the largest agentic voice deployments in production today. These include a Tier 1 US bank handling over 1 million calls per day, and one of the world’s largest real-time agent-assist programmes for a multinational US insurance company, handling over 600,000 calls per day.
According to the company, this scale is possible because its Voice AI is purpose-built for large-scale, enterprise voice interaction, and for the unstructured customer data behind every call. “Owning the core of that stack, rather than orchestrating across third-party components, is what allows Omilia to resolve 50,000+ concurrent voice interactions for a single client, whilst maintaining sub-second latency, predictable cost, and industry-leading accuracy,” the company mentioned in the press release.
The company also launched Lexis, a generative text-to-speech (TTS) model designed specifically for enterprise contact centres and built natively into the Omilia platform.
Omilia highlighted that since raising its Series A, it has grown live annual recurring revenue (ARR) by more than 10x to over €52 million ($60 million), without raising additional equity capital in the interim. In July, Omilia announced an expanded strategic agreement with Taco Bell, whose voice AI deployment with Omilia spans 1,000+ US drive-thrus across 38 states.
“Omilia has paired deep domain expertise with demonstrable product leadership to build a highly satisfied enterprise customer base. Omilia’s Self-Learning Agentic CX is delivering a step change in call containment and operational improvement, with glass-box auditability and cost predictability that is structurally difficult for other vendors to compete with. This is a world-class team, and we are proud to be doubling down on our partnership,” said Oliver Thomas, Founder and Managing Partner, Expedition Growth Capital.
The company’s notable clients include Capital One, Discover, Taco Bell, RBC, DWP, First Financial Bank, Purolator, and PSEG.